Support and Frequently Asked Questions
We are doing our best to simplify user interaction with our product. But it takes time to find the best set of features. If you have any questions or faced with any issues, this page is the place to look for answers and assistance. If we missed something, please contact us.
GETTING STARTED
GENERAL QUESTIONS
SOFTWARE HOW TO's
TROUBLESHOOTING
Key Features
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You are free to choose the direction of transferring. Sync two folders, upload files to device or download them to your computer. Setup any of the following actions for each task in Easy Sync: |
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Any location. Memory Cards and Network.
Fill this gap with our solution today and become more productive or just
feel the comfort of automated syncing. Anything you need to any location you
need on your device and its memory card. The type of card and its volume
does not matter. |
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Be able to transfer absolutely any files. The only limitation is the amount of free space available on your device and its memory card*. In order to process only specific files under each folder, you can setup a mask filter. For example, only "*.pdf" files or files beginning with "Report_*". * Note: that the conversion of files (e.g. Microsoft Office docs and handwritten notes) is not performed. That means you won't be able to work with these files directly on your device, unless you have special software installed. |
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Each task in Easy Sync has a a launch condition. You are free to choose when exactly to run the task: each time when a connection with mobile device established; continuously while device is in cradle or connected over Bluetooth; or manually. There is also scheduling option that allows to plan your sync activities. |
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The whole concept of Easy Sync is in creating tasks to sync and transfer files and subfolders between linked folders. For each task you define two folders, file mask, a direction of transferring and launch condition. You can create as much tasks as it is required to manage all data you want to transfer between your mobile device and computer, automatically. |
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You can sync several mobile devices with one computer thanks to profiles implemented in Easy Sync. When you connect a device an appropriate profile with sync tasks is loaded automatically.
It is a good practice for those who have a couple - a Pocket PC and a
Smartphone or for those who would like to use Easy Sync on a home computer,
so family members could sync their devices. |
Bidirectional Sync and One-way Transferring
Easy
Sync enables you to transfer files to memory card of your mobile device and
from it to your computer or over the network. Most of mobile users found a
gap in Microsoft ActiveSync (Vista Windows Mobile Device Center) which can't
do such sync.
Any
files. Filtered, if you like.
You
Define When to Sync and Transfer
Sync As Many Data As You Need
One
Solution for Multiple DevicesWhat are system requirements?
Details on this subject can be found in the Terms Of Service: individual users - click here, business users - click here.
Which mobile devices are compatible?
Easy Sync is compatible with all Windows Mobile and Windows CE devices. Details can be found in the Terms Of Service: individual users - click here, business users - click here.
What data Easy Sync can transfer?
Any files and folders. It won't sync your calendar, handwritten notes, contacts, tasks or Outlook folders.
I use ActiveSync (Windows Mobile Device Center), Do I need Easy Sync?
Standard software solution by Microsoft intended to sync your mobile device with computer - ActiveSync (or Windows Mobile Device Center) synchronizes your tasks, calendar, contacts, notes, favorites. It also can sync files, but with very limited functionality. You can sync ONLY one single folder, which is PRE-DEFINED to "\My documents\" and there is no way to change it. Therefore, Microsoft ActiveSync is helpless in case you need to sync plenty of files from different folders and storage cards in different directions.
Easy Sync is designed to give you such opportunity. Synchronize, copy, move and backup unlimited number of folders from any locations, including storage cards, absolutely automatically.
Easy Sync doesn't replace ActiveSync (Windows Mobile Device Center). Moreover, our solution is based on Microsoft software and you'll need ActiveSync or WMDC to make Easy Sync work. So, please do not uninstall these software – it still can be helpful in synching your contacts, tasks, handwritten notes and emails. Easy Sync will take care of your files and folders.
How do I know if newer version of Easy Sync is available?
Run Easy Sync. Go to the Help menu in main dialog and click "Check for updates". You will need to be connected to the Internet, because application will contact our server to get information about version currently available for download. Easy Sync is able to do that automatically. You can enable this option in the Settings dialog, so you won't miss updates.
You can also stay tuned by visiting Easy Sync product blog (click here to open it) or subscribe to be informed about releases via email or via rss feed.
What directions of transferring are supported?
When creating tasks in Easy Sync you define the action for each task. That action will be applied to files (and subfolders, optionally) listed under them. There are three types of actions supported:
(*)Synchronization implemented in Easy Sync works as follows:
Step 1. Contents of two linked folders is compared
Step 2. Files and subfolders with equal names but with different Last modified dates (if there were found) are processed (***).
Step 3. Files and subfolders listed only** under the folder on your computer are copied to the folder on mobile device.
Step 4. Files and subfolders listed only** under the folder on your mobile device are copied to the folder on you computer
(**) Means that there are no files and subfolders with such names in the linked folder.
(***) file (or folder) having the latest (newest) date replaces the file (folder) with an older date without prompting.
How to add new task?
To add new task for synchronizing, copying or creating a backup of files and/or folders, just click Add task button in the toolbar of Easy Sync main dialog and follow these easy steps:
How to edit existing task?
Right click on the task in the list. Click Options in context menu. In the opened dialog you can change any settings. Note: editing of tasks is available only when your mobile device is connected.
How to view the log of a task?
Right click the task and select "Task log..."
I get the "Completed with errors" status, how to learn more about this errors?
If you are getting the "Completed with errors" status, after your task is finished - that means not all of files (and folders) were successfully transferred. To learn more about the errors that occured during processing, view the task log (click here to learn how to do it).
How to copy music and podcasts to the storage card of mobile device?
Using your Pocket PC or Smartphone to listen your favorite music/podcast and watch video? Then you'll love Easy Sync feature which allows to automate the process of copying multimedia files to the storage card of your mobile device.
Why the speed of processing is slow?
Maximum speed of file transferring depends on "Microsoft ActiveSync" (Windows Mobile Device Center). And it is really slower than if you try to copy something directly to the Memory Card, taking it out of device and putting into card reader.
How to copy photos/recordings/notes/etc made with(on) mobile device to computer?
If your Pocket PC or Smartphone has a photo camera - once you will surely need to copy them to your computer (to send them to your friends, write on CD/DVD, to edit or just store them). You can also use your mobile device to make audio notes and here is the same situation - sometime you'll need to have them on your computer. Use the following instructions to automate the process of retrieving of photos, audio recordings, text notes, etc. created with (on) your mobile device to your computer.
How to sync any docs/files between two computers using the storage card of my mobile device?
You can use the storage card of your mobile device to take any documents and files to work or at home. Just sync them automatically between your home and work computers, and use them whenever you need.
Now you'll just need to run this task on each computer to have latest version of your documents (or files) available.
Note: please check if your license terms allows using Easy Sync registered with one key on several computers.
How to sync only specific files (not all in the folder)?
It is as simple as setting a mask in the dialog of Adding New pair of folders. Just select "Process files matching this mask" and use the text field below to enter, e.g. "*.mp3" to process only your MP3 tracks, or "*.txt" to sync only text files.
How to make a full backup of my mobile device
Under a "backup" of your device we mean a copy of all (excluding system and locked) files and folders stored in main memory and on internal and external memory cards. So, please note, that this backup doesn't include any other data stored on your device, like Contacts, Tasks, Settings, etc.
If you would like to restore that backup later, click here to read further instructions.
How to Restore a Backup?
First of all we would like to admit, that for now Easy Sync isn't a fully functioning backup tool. Under "backup" we mean a reserve copy of files, which can be stored somewhere on you computer, but not actually is able to be restored. So, nevertheless, after creating a full backup you'll have a copy of your device's file system in your computer's folders. Then, if you need to return to the state of files and folders that was backed up.
Attention: Please, be careful doing this operation, cause it will overwrite any files found on your device in case they have equal names with those from the folder with backup.
How to Sync Memory Card of Mobile Device?
With Easy Sync you are able to sync either full contents of your storage card to a desktop folder or just several folders from it. There is nothing easier.
That's it. The full-copy of your card's contents will be in the folder you've selected on your computer.
How to Sync Several Mobile Devices?
It is as simple as just connect each mobile device and create a list of synchronization tasks. Each time you connect one of your devices Easy Sync will automatically recognize it and load its profile with appropriate task list. If you wish to know which profile were already created with Easy Sync - go to File - Device Manager menu.
Please note: the identification of each device is based on it's Name, that is available in Windows Mobile "Start - Settings - System - About" menu. If you change this Name - please open Device manager in Easy Sync and rename the profile accordingly.
Which options for launching tasks are available?
For each task you can select one of the following launch conditions:
Moreover, you can additionally schedule the launch of your task.
How to schedule launching of a task?
You can schedule your task to run every day, every week or every months with lots of options inside (e.g. each 2nd day, each Monday and Tuesday, each 3rd Sunday at 9pm, etc...). You can also plan running of any task for the future date and time.
What if at the time when one of scheduled tasks is to be launched there is no connected mobile device?
In this case, this task will be executed at the first time you connect your mobile device to your computer within current day. If no connection was established at this day, the launch is discarded. For example, you have a task scheduled on 2 pm on Tuesday. It will be launched, if you connect your mobile device at any moment between 2pm and 11:59pm on Tuesday. If you will establish a connection later – the task won't be launched.
Why tasks are launched with delay after device is connected?
Indeed, when you connect your mobile device to computer, launching of your tasks (which has on-connect or online launch condition) is delayed for several seconds to prevent conflicts with ActiveSync (Vista Mobile Device Center). We give some time to ActiveSync so it could process its own sync tasks for your mobile notes, email, task list etc.
How to know which files were synchronized if the process was aborted
When you abort a task in Easy Sync, it will have "Aborted by user" status. To find our which files (and folders) were processed and which - were not, view the log of the task you have aborted (click here to learn how to do that).
Which settings of Easy Sync I can change?
All options of the product can be found in the Settings dialog (File - Settings). This dialog consists of several pages which contain different product options. You may change their value as you wish. They are here for you, so use them to make your interaction with Easy Sync more comfortable.
"General" page has several basic options, that influence on product behavior in common cases.
"Notifications" page has options for showing you some pop-up messages that can inform you about events while Easy Sync works.
"Processing" page has options for treating some situations while processing your tasks.
How to hide program from the task bar?
Each running application in Windows is displayed as a button in task bar. You can hide this button of Easy Sync when main dialog of the application is minimized, so it will occupy less screen space and will not bother you while its service is not required.
Please note: for this mode we suggest also turning on notifications to be informed of what Easy Sync is doing.
How does Easy Sync handle WM6's SD Encryption feature?
There were no problems revealed with the feature of storage card encryption presented in Windows Mobile 6 operating system. You can sync your files with Easy Sync as usual. But if you'll take the card out and insert it to your card reader, files won't be readable.
How to uninstall Easy Sync
Go to your Windows Control Panel and launch Add/Remove Programs tool. Find "Easy Sync" item and click Uninstall. Follow the instructions of the wizard. The application will be removed from your computer.
Known Issues and Troubleshooting
I have problem running Easy Sync on 64-bit Windows Vista (tips)
We have made several tests under 64-bit Vista and found out that Easy Sync is compatible. However, you can always try the beta version of Easy Sync (th elink is available at the download page). But we have also found that if you're using mobile device running Windows Mobile 6, you may have problems with the connection. In that case you need to go to the settings of your PC connection on your mobile device and turn off the option called "Enabled advanced network functionality".
I get 'Invalid Easy Sync License' message. What is it?
This message is shown when Easy Sync can not read license information that you've someday entered. This may happen for a variety of reasons, but solution is simple. Just find your 5-digit registration code and enter it again to confirm the license validity. If you need any assistance in that situation, please contact us.
When I try to browse my device, Easy Sync hangs on the "Loading folders" message
Users of several models of iPAQ (hx2190, hx2410, hx2790) reported such issue. We can't locate the problem for now, cause it is somewhere outside Easy Sync. Maybe something breaks in the ActiveSync's (Windows Mobile Device Center) connection or in some other system places. We are sorry for such inconvenience and will continue searching for the solution. Your help is appreciated!
I get "Can't read device name" message
Sometimes the connection between your mobile device and computer becomes unstable. It usually happens when you haven't rebooted your pc for a long time. So, you can get the message "Can't read device name". It means Easy Sync can't get the name of your mobile device to load the appropriate task list. Please, check your connection status in Microsoft ActiveSync dialog (Windows Mobile Device Center).
The only way we found for now to solve the problem: restart Easy Sync. We are sorry for inconveniences.
I've changed a file on PC, but it doesn't seem to be synced to mobile device
There is a case when such behavior is possible. The most common example is: you've set up a task to continuously sync a folder with docs. But after you make changes to e.g. Excel or Word files, the new versions of docs are not synced to your mobile device. The reason is in access permissions to files you're working with. Such applications as Microsoft Office usually lock files they're working with. Easy Sync can't access them, while they're opened. So the solution in such situations is simple - just close the document you worked with so it could be synced to your device.
May be there are other cases when file is locked by another application and Easy Sync can't process it. You can contact us and to find out if there is s solution.
I've changed file attributes, but a task created to continuously monitor changes missed that
Yes, right. There is a little gap in tasks continuously monitoring changes made to files. Changes made to attributes are not reflected in real time. If you find this gap important - please contact us so we could knew there is a man who needs this gap to be filled.
Changes made to file on mobile device are not reflected in real time
If you've created a task to continuously monitor changes made to files and after you update files on your mobile device - nothing happens with linked files on computer - know that we haven't yet implemented monitoring in real time on the side of mobile device.
But there is a solution if you need to continuously reflect changes made to files on your mobile device to your computer. Just create a task and enable schedule for it. Set up it to run each 5 minutes and it will do the job you need.
If I run a task from Preview dialog, comparison of files starts again.
That true. If you run a preview for a task and then click Process now, files and folders will be compared again before processing. We can see a disadbantage in such behavior, tasks processing folders with many files can take quite a long time for comparing.
We are thinking of improving the algorithm, cause such changes can bring even more functionality to the preview dialog. Let us know if you have you own ideas about it (click here).
The specified path, file name, or both are too long
If you have FAT or FAT32 file system you can face with such issue. It is about a length of a path to a folder you wish to process with an Easy Sync task.
We are sorry, but that is a specific of FAT file system. We encourage you to use NTFS which is more flexible and modern.
List of unhandled exceptions. We need your help in fixing them.
There is a list of issues that happen very rarely and we need your help in gathering as much details about such problems as possible. If you've faced with one of the following errors - please click here to contact us.
We are not sure that all this bugs are still alive, cause we constantly working to imporove Easy Sync. But anyway, information from your side is much appreciated.
That's all, folks. Can't find the answer? Ask your question here.